technical support specialist – information technology (IT)
Posted on April 10, 2026 by Employer details Daryl May & Associates Inc.
Job details
Education: Bachelor's degree. or equivalent experience. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Security and safety: Criminal record check. Transportation/travel information: Own vehicle. Willing to travel. Willing to travel regularly. Valid driver's licence. Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Handling heavy loads. Attention to detail. Combination of sitting, standing, walking. Bending, crouching, kneeling. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Client focus. Excellent oral communication. Initiative. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Experience: 3 years to less than 5 years. Workplace information: On the road job. Financial benefits: Mileage paid. Other benefits: Free parking available. Learning/training paid by employer. Team building opportunities.- Location Hannon, ONL0R 1P0
- Work location On the road
- Salary$60,000 to $80,000YEAR annually (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3548580
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
3 years to less than 5 years
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own vehicle
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Client focus
- Excellent oral communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Financial benefits
- Mileage paid
Other benefits
- Free parking available
- Learning/training paid by employer
- Team building opportunities
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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