user support technician
Posted on April 01, 2026 by a licensed third-party for Employer details Audcomp
Job details
Education: Bachelor's degree. Information technology. Computer science. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Troubleshoot and resolve technical problems. Supervise technical and support staff. Provide staff training. Communicate technical problems, processes and solutions. Organize and maintain inventory. Coordinate IT projects, including the design and deployment of new IT systems and services. Assess and troubleshoot applications software. Certificates, licences, memberships, and courses : Microsoft SQL Certification. Microsoft certified IT professional (MCITP). Microsoft certified professional (MCP). Microsoft certified technology specialist (MCTS). Information Systems Professional (ISP). Project Management Professional (PMP). Computer and technology knowledge: Shell script. iOS. Device drivers. Networking software. Networking hardware. Networking security. Intranet. Internet. Servers. Desktop applications. Enterprise Applications Integration (EAI). File management software. Security software. Mail server software. Communication software. Project management software. Programming software. HTML editing software. Web service design. Database software. Programming languages. Software development. Mac OS. MS Active Directory. .NET. C#. MS Office. MS Windows. SQL. SharePoint. TCP/IP. Wireless networks. Networks. Area of specialization: Information systems. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Are you willing to relocate for this position?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Experience: 2 years to less than 3 years. Employment terms options: Morning. On call. Day. Weekend. Overtime available. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Life insurance. Other benefits: Free parking available. Parking available. Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Offers on-the-job training tailored to youth. Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.- Location Ancaster, ONL9G 4V5
- Work location On site
- Salary$36.00HOUR hourly / 32 hours per week
- Terms of employment Term or contractFull time
- Morning, Day, Weekend, On call, Overtime available
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3541508
Overview
Languages
English
Education
- Bachelor's degree
- Information technology
- Computer science
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Supervise technical and support staff
- Provide staff training
- Communicate technical problems, processes and solutions
- Organize and maintain inventory
- Coordinate IT projects, including the design and deployment of new IT systems and services
- Assess and troubleshoot applications software
Credentials
Certificates, licences, memberships, and courses
- Microsoft SQL Certification
- Microsoft certified IT professional (MCITP)
- Microsoft certified professional (MCP)
- Microsoft certified technology specialist (MCTS)
- Information Systems Professional (ISP)
- Project Management Professional (PMP)
Experience and specialization
Computer and technology knowledge
- Shell script
- iOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Mail server software
- Communication software
- Project management software
- Programming software
- HTML editing software
- Web service design
- Database software
- Programming languages
- Software development
- Mac OS
- MS Active Directory
- .NET
- C#
- MS Office
- MS Windows
- SQL
- SharePoint
- TCP/IP
- Wireless networks
- Networks
Area of specialization
- Information systems
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Life insurance
Other benefits
- Free parking available
- Parking available
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Offers on-the-job training tailored to youth
Support for mature workers
- Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for visible minorities
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-05-05
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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