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retail sales representative

Title posted on AgCareers.com - Agricultural Parts Inside Sales & Customer Service Representative

Posted on August 26, 2026 by Employer details SMA-Canadian Farm Supply

Job details

Agricultural Parts Inside Sales &amp; Customer Service RepresentativeSt. Marys, Ontario | Full-Time | OnsiteMonday-Friday, 8:00 a.m.-5:00 p.m.&nbsp;Compensation: Starting at $50,000 with opportunities for higher compensation based on qualifications and experience&nbsp;Know Farm Equipment? Enjoy Helping Customers?SMA Canadian Farm Supply is looking for an Agricultural Parts Inside Sales &amp; Customer Service Representative to join our growing team in St. Marys, Ontario.&nbsp;If you have experience in agriculture, farm equipment, heavy equipment, parts sales, machinery repair, or customer service, this is an opportunity to turn your knowledge into a rewarding career.&nbsp;As part of our team, you will help customers identify the right parts, provide product information, enter orders, and deliver the exceptional service that keeps farmers and agricultural businesses running.&nbsp;Why Join SMA?Since 1964, SMA has grown from a small family operation into one of North America&#39;s leading agricultural parts suppliers. Today, we support customers through distribution centers across the United States and Canada while remaining family-owned and committed to helping farmers succeed through quality products, dependable support, and outstanding service.&nbsp;What We OfferCompetitive compensation starting at $50,000RRSP matching programComprehensive health and dental benefitsCareer growth and advancement opportunitiesTraining and development within the agricultural parts industryStable employment with a growing, family-owned company&nbsp;What You&#39;ll DoYou will serve as a trusted resource for customers while helping them find the right products quickly and accurately.&nbsp;Responsibilities include:Answering customer inquiries by phone, email, and in personProcessing customer orders accurately and efficientlyProviding pricing, availability, and delivery informationResearching products and helping customers identify agricultural parts and solutionsProcessing returnsMaintaining customer information within company systemsCollaborating with warehouse, sales, and operations teams to ensure customer satisfactionSupporting team members during busy periods and contributing to a positive workplace culture&nbsp;Required QualificationsStrong customer service and communication skillsExcellent attention to detail and organizational abilityComfortable using computer systems to process orders and research productsAbility to manage multiple priorities in a fast-paced environmentInterest in agriculture, machinery, equipment, or parts sales&nbsp;Preferred QualificationsAgricultural background or experience within the Canadian agricultural industryExperience with farm equipment, heavy equipment, machinery, or replacement partsPrevious inside sales, customer service, order entry, or parts counter experienceMechanical aptitude and problem-solving abilityExperience working directly with agricultural producers, dealers, or service organizations&nbsp;Who Succeeds in This Role?The people who thrive at SMA:Enjoy helping customers solve problemsTake pride in accuracy and attention to detailLearn quickly and stay curious about products and equipmentWork well with teammatesBring practical knowledge of agriculture, machinery, or parts applications&nbsp;Whether you&#39;ve worked at a farm equipment dealership, agricultural retailer, machinery repair shop, parts counter, service department, or farming operation, we&#39;d like to hear from you.&nbsp;About the OpportunityLocation: St. Marys, OntarioEmployment Type: Full-TimeCompensation: Starting at $50,000, with potential for higher compensation based on qualifications and experienceIndustry: Agricultural Parts Distribution&nbsp;Additional InformationExisting Vacancy Notice: This position is being advertised to fill an existing vacancy.Accessibility and Accommodation: SMA Canadian Farm Supply is committed to providing accommodations throug