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inside sales representative

Posted on June 23, 2026 by Employer details Latem Industries

Job details

Latem industries is a manufacturing facility located on Struck Court in Cambridge Ontario. We are a leader in mass metal finishing and industrial coatings. *If you are looking for a great company that offers company paid benefits at 1 month (must have OHIP to qualify for benefits), 3 paid sick days a year, uniforms, safety shoes, a bonus program, a healthy living spending account, and even a Coin Reward Program, then look no more.* We have one position available for an Inside Sales Representative on the day shift. THE APPLICANT MUST BE AVAILABLE TO WORK *6:30am-3pm MONDAY TO FRIDAY. References will be verified thru your past manager or supervisor.* *Position Overview* Latem Industries is seeking a highly motivated, detail-oriented *Inside Sales Representative* to join our team in Cambridge. In this role, you will serve as the primary internal point of contact for new and existing customers. You will bridge the gap between our customers' production needs and our operations team, managing the quoting process, analyzing part specifications, and driving revenue growth through proactive account management. The ideal candidate possesses a mix of sharp communication skills, strong understanding of lead campaigns and online presence and a strong mechanical aptitude to comprehend complex industrial finishing processes. *Key Responsibilities* *1. Estimating, Quoting & RFQs* · Manage the end-to-end Request for Quote (RFQ) process for diverse finishing services (e.g., e-coating, powder coating, shot blasting, tumbling, and ultrasonic cleaning). · Analyze customer blueprints, part drawings, and technical specifications to determine surface area, masking requirements, and processing complexity. · Collaborate closely with operations, chemistry, and plant management to calculate accurate processing times, material usage (e.g., paint, chemistry, media), and labor costs. · Utilize internal pricing models and software to generate and deliver highly competitive, accurate, and profitable quotes to customers. *2. Account Management & Customer Solutions* · Act as the main point of contact for incoming sales inquiries via phone, lead generating, email, and walk-ins, providing exceptional technical customer service. · Qualify inbound leads by identifying the customer's specific finishing challenges (e.g., rust removal, corrosion resistance, paint adhesion, deburring) and recommending the appropriate Latem service. · Follow up cross-functionally on submitted quotes to secure orders, overcome objections, and understand market pricing trends. · Proactively reach out to new, dormant or low-volume customers to uncover new volume or shifting production needs. *3. Sales Operations & Production Liaison* · Coordinate with the logistics and production teams to ensure customer delivery timelines, packaging requirements, and quality expectations (e.g., automotive or heavy equipment standards) are met. · Document all sales activities, generate funnels, communication notes, and customer data accurately within the company CRM/ERP system. · Assist in troubleshooting customer quality or delivery issues alongside the Quality Assurance department, ensuring swift resolution and excellent relationship retention. *Qualifications & Experience* · *Experience:* 2?5 years of inside sales, estimating, or customer account management experience in a manufacturing, industrial, or automotive tier-supplier environment. Experience specifically within the metal finishing, heat treating, plating, or coatings industry is highly preferred. · *Technical Aptitude:* Ability to read and interpret basic technical drawings, blueprints, and engineering specifications. Familiarity with metal types (steel, aluminum, cast iron) and finishing concepts is a massive asset. · *Communication:* Strong verbal and written communication skills. You must be comfortable explaining technical processes, negotiating pricing, and handling challenging customer timelines over the phone. · *