user support analyst
Posted on April 27, 2026 by a licensed third-party for Employer details Umbrella Consulting
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Consulting firm. Private company, corporation or industry. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Security software. Multimedia software. Word processing software. Presentation software. Communication software. Project management software. Programming software. Database software. MS Office. MS Windows. Spreadsheet. Area of work experience: Quality assurance or control. Area of specialization: Project management. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sitting. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Employment terms options: Shift. Experience: Experience an asset. Employment terms options: Day. Health benefits: Health care plan. Financial benefits: Bonus.- Location Burnaby, BCV5C 6P9
- Work location On site
- Salary$36.60HOUR hourly / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Shift
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits
- vacancies 1 vacancy
- Source Job Bank #3562284
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Consulting firm
- Private company, corporation or industry
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Communication software
- Project management software
- Programming software
- Database software
- MS Office
- MS Windows
- Spreadsheet
Area of work experience
- Quality assurance or control
Area of specialization
- Project management
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Health care plan
Financial benefits
- Bonus
Who can apply for this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada
- other candidates, with or without a valid Canadian work permit
Advertised until
2026-08-03
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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