administrative assistant Verified

Work setting

• Education

Responsibilities

Tasks

• Arrange and co-ordinate seminars, conferences, etc.
• Plan and control budget and expenditures
• Supervise other workers
• Establish and implement policies and procedures
• Train other workers
• Train, direct and motivate staff
• Assign, co-ordinate and review projects and programs
• Record and prepare minutes of meetings, seminars and conferences
• Determine and establish office procedures and routines
• Oversee the classification and rating of occupations
• Plan, develop and implement recruitment strategies
• Schedule and confirm appointments
• Manage contracts
• Manage training and development strategies
• Answer telephone and relay telephone calls and messages
• Oversee the analysis of employee data and information
• Answer electronic enquiries
• Oversee development of communication strategies
• Compile data, statistics and other information
• Oversee the preparation of reports
• Advise senior management
• Respond to employee questions and complaints
• Order office supplies and maintain inventory
• Negotiate collective agreements on behalf of employers or workers
• Organize staff consultation and grievance procedures
• Oversee payroll administration
• Plan, organize, direct, control and evaluate daily operations
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents
• Conduct research
• Maintain and manage digital database
• Perform basic bookkeeping tasks
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS PowerPoint
• MS Windows
• MS Word
• Adobe Photoshop
• SharePoint
• Social Media
• Adobe Acrobat Reader

Technical terminology

• Business

Area of specialization

• Correspondence

Additional information

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Work under pressure
• Attention to detail

Personal suitability

• Ability to multitask
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Accurate
• Client focus
• Reliability
• Time management
• Adaptability
• Quick learner